Please note that any positive balance you might have will be saved and available at the next session, so there is no need to withdraw after each session.
Although we always aim to expedite your withdrawal as quickly as possible, please take note of the following factors that might influence the time frame in which your payment is processed.
Each withdrawal will remain pending for a minimum of 24 hours (“reverse withdrawal period”), allowing customers the ability to reverse the withdrawal instead of having to make another deposit. These can be reversed back into your JackpotCity Online Casino account so that you can continue playing. For your convenience, requested withdrawals initiated between 05h00 GMT on Thursday mornings, and 05h00 GMT Sunday morning will remain in your account available for reversal, until after 05h00 GMT Monday morning.
Simply click the REVERSE WITHDRAWAL TAB/BUTTON. Withdrawals will only be sent to our processing department once the reverse withdrawal period has elapsed.
We not only abide by the Financial Action Task Force on Money Laundering, but for your protection we apply strict security measures to ensure that you are the rightful recipient of your funds. In the case of a withdrawal being made for the first time, a large withdrawal or changes being made to payment options, we may take additional security measures to ensure that you are the rightful recipient of the funds. In these instances, copies of identification documents may be required before payment can be made. These measures are in place to protect your money and your privacy and may result in a slight delay. We apologize for any inconvenience this may cause.
Please ensure that all details provided for your withdrawal as well as your account are correct. The Casino will not be liable for any incorrect payments made as a result of incomplete, incorrect or fraudulent details.
Where relevant, and as far as possible, your withdrawal will refund to the purchase mechanism that was originally used. Should you have made a previous VISA card deposit, your withdrawal request will automatically be refunded to the card details on record, providing VISA's card’s qualifying criteria are met.
Withdrawals may reflect as a single payment or in increments, depending on the payment option and withdrawal rules/requirements.
- We will not be held liable for any foreign exchange fees incurred at your bank or the currency conversion rate applied for payment processing.
Last Updated: 11/03/2022